In October 2025, a member satisfaction survey was conducted to better understand how members perceive our rates, fees, service, and overall ease of doing business with Century Credit Union -- and to assess how those perceptions align with our value proposition and brand.
We're pleased to share that the results reflect strong, positive member sentiment. Feedback shows high satisfaction with the service and value we provide and the simplicity of banking with Century.
The sample sizes for both our online survey and mailed survey are large enough to generalize findings within a small margin of error at a 95% confidence level, making the results statistically valid. Additionally, the response rates are within common benchmarks.
A mix of question types were asked in the survey to gather both measurable data and meaningful narrative feedback.
We’re thankful for everyone who took the time to participate in the survey. Your insights will help guide our continued growth and ensure our strategies remain aligned with member needs and expectations.
Findings include:
